Gladys Rosa-Mendoza

decision thinking
Innovation fails without action. Here's how to move from design thinking to decision thinking, in which insights fuel alignment, tradeoffs, and impact.
customer journey map
A customer journey map should inspire action, not decoration. Learn how to design CX tools that drive alignment, empathy, and shared action.
customer-centric design
Learn how to translate empathy, trust, and delight into measurable behaviors that drive customer-centric culture and clarity.
human-centered design
Human-centered design only works when leaders live it. Here's how executives model, scale, and embed design thinking from the top down.
experience design
To create unforgettable moments, experience design must go beyond function. Learn how storytelling and neuroscience shape memory and customer loyalty.
empathy in design
Empathy in design unlocks insights journey maps miss. Move beyond linear CX tools and create experiences rooted in real human needs.
design thinking
Discover how design research becomes a path to purpose, empathy, and innovation, revealing powerful insights that shape meaningful user experiences.
AI and innovation
AI generates answers, but only human insight uncovers unarticulated truth. Discover how design research drives real, sustainable innovation forward.
disruptive innovation
Disruptive innovation is powerful, but without structural and cultural immunity, it can infect and collapse your organization from within.
ai in education
Will AI in classrooms empower real learning or hinder it? Explore how Gemini AI could transform, or limit, education’s future.
25+
years of industry experience helping businesses transform

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